Last Updated: 15-05-2025
Knowhub.in (referred to as “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose your personal information when you use our website knowhub.in (the “Site”) and our services, including online courses and live classes (the “Services”). By accessing or using our Site and Services, you consent to the practices described in this policy.
1. Information We Collect:
We may collect the following types of personal information from you:
- Personal Identification Information: This includes your name, email address, phone number, billing address, and other information you provide when you register an account, purchase a course, or contact us.
- Payment Information: When you make a purchase, we collect necessary payment information, which may include credit/debit card details or UPI information. Please note that payment processing is often handled by secure third-party payment gateways, and we do not directly store your full payment details on our servers.
- Usage Data: We may collect information about how you use our Site and Services, such as your IP address, browser type, operating system, referring URLs, pages visited, time spent on the Site, and links clicked.
- Cookies and Similar Tracking Technologies: We use cookies and similar technologies to enhance your browsing experience, personalize content, analyze website traffic, and for marketing purposes. You can manage your cookie preferences through your browser settings.
- Communication Data: We may collect information from your communications with us, such as emails and chat logs.
2. How We Use Your Information:
We may use your personal information for the following purposes:
- To provide and manage your access to our Site and Services, including course enrollment and participation in live classes.
- To process your payments and manage your subscriptions.
- To communicate with you regarding your account, purchases, updates to our Services, and important announcements.
- To personalize your learning experience and recommend relevant content.
- For marketing and promotional purposes, where permitted by law (we will obtain your consent where required).
- To improve our Site and Services, including troubleshooting and data analysis.
- To respond to your inquiries and provide customer support.
- To comply with legal obligations and protect our rights.
3. Data Security:
We take reasonable measures to protect your personal information from unauthorised access, use, or disclosure. These measures include encryption, secure servers, and access controls. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
4. Data Retention:
We will retain your personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
5. Your Rights:
Under applicable Indian law, you may have certain rights regarding your personal information, including the right to:
- Access: Request access to the personal information we hold about you.
- Correction: Request the correction of inaccurate or incomplete personal information.
- Deletion: Request the deletion of your personal information, subject to certain exceptions.
- Objection to Processing: Object to the processing of your personal information for certain purposes, such as direct marketing.
- Withdraw Consent: Withdraw your consent to the processing of your personal information where we rely on your consent as the legal basis for processing.
To exercise these rights, please contact us using the contact information provided below. We may require you to verify your identity before responding to your request.
6. Third-Party Links and Services:
Our Site may contain links to third-party websites or services. Please note that we are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of those websites and services before providing any personal information.
7. Updates to this Privacy Policy:
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on our Site or by other means as required by law. Your continued use of our Site and Services after the effective date of the updated policy constitutes your acceptance of the changes.
8. Contact Us:
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
admin@knowhub.in