Refund Policy for Knowhub.in
Last Updated: 15-05-2025
Thank you for choosing Knowhub.in. We strive to provide high-quality online courses and live classes. Please read our Refund Policy carefully.
1. Eligibility for Refunds:
We may offer refunds under the following limited circumstances:
- Significant Technical Issues: If you experience significant technical issues that prevent you from accessing the course content or participating in a live class, and we are unable to resolve these issues within a reasonable timeframe.
- Cancellation by Knowhub.in: If we cancel a live class that you have enrolled in and are unable to offer a suitable alternative or reschedule.
2. Non-Refundable Items/Services:
Please note that the following items and services are generally non-refundable:
- Access to Course Content: Once you have accessed a significant portion of the course materials, refunds will generally not be granted. We encourage you to review any available previews or introductory materials before purchasing a course.
- Missed Live Classes: Refunds will not be provided for missed live classes unless the cancellation was on our part.
- Change of Mind: Refunds will generally not be granted if you simply change your mind after purchasing a course or enrolling in a live class.
3. Refund Period:
Refund requests must be submitted within 3 days of the purchase date or the scheduled start date of the live class. Requests made after this period will not be considered.
4. Refund Process:
To request a refund, please contact us at admin@knowhub.in with the following information:
- Your full name and email address used for the purchase.
- The name of the course or live class for which you are requesting a refund.
- A clear explanation of the reason for your refund request, including any supporting documentation (e.g., screenshots of technical issues).
We will review your request and notify you of our decision within 15-30 business days. If your refund is approved, we will process the refund to your original payment method. Please note that it may take 30-60 business days for the refund to appear in your account, depending on your payment provider.
5. Cancellation of Live Classes by Knowhub.in:
If we have to cancel a live class, we will make reasonable efforts to notify you in advance. In such cases, you will be offered the option to either:
- Enrol in a rescheduled session of the same class (subject to availability).
- Receive a full refund of the fees paid for that class.
6. Contact Us:
If you have any questions about our Refund Policy, please contact us at:
admin@knowhub.in
Cancellation Policy for Live Classes on Knowhub.in
Last Updated: 15-05-2025
This Cancellation Policy applies specifically to enrollment cancellations for live classes offered on Knowhub.in.
1. User Cancellation:
If you wish to cancel your enrollment in a live class, please notify us as soon as possible by emailing us at admin@knowhub.in. Our cancellation policy is as follows:
- Cancellations made 7 days or more before the scheduled start date: You may be eligible for a 50% refund of the class fee.
- Cancellations made less than 3 days before the scheduled start date: No refund will be provided.
- No-shows: Participants who do not attend the live class without prior cancellation will not be eligible for a refund.
2. Cancellation Process:
To cancel your enrollment, please send an email to admin@knowhub.in with the following information:
- Your full name and email address used for enrollment.
- The name and date/time of the live class you wish to cancel.
- A brief reason for cancellation (optional, but helpful for our records).
The date of your cancellation will be the date we receive your email.
3. Cancellation by Knowhub.in:
As mentioned in our Refund Policy, if we have to cancel a live class, we will make reasonable efforts to notify you in advance and offer you the option to either enroll in a rescheduled session or receive a full refund.
4. Contact Us:
If you have any questions about our Cancellation Policy for live classes, please contact us at:
admin@knowhub.in